Privacy Policy — Intl Palace Museum Guide

Intl Palace Museum Guide ("we", "our", "the service") operates an online platform that provides museum information, guided tour resources, scheduling, and related content. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our site and services. By using our platform you consent to the practices described in this policy.

1. Controller and Contact

Business name: Intl Palace Museum Guide
Address: 17 Qianhai West Street (Prince Gong's Mansion), Xicheng District, Beijing 100035, China
Contact email: info@intlpalace.life

2. Information We Collect

We collect information that helps us provide and improve the service. Types of data collected include:

• Account Information: name, email address, password (hashed), profile preferences you provide when creating an account.
• Booking and Transaction Data: tour selections, booking dates, payment receipts and invoices (we do not store full payment card details; payment processing may be handled by third-party processors).
• Usage Data: pages visited, features used, search queries, device and browser information, IP addresses, and interaction logs to help analyze and improve the platform.
• Location Data: approximate or device-provided location when you enable location-based features (used to suggest nearby museums or tours).
• User Content: messages, reviews, photos or other content you upload to the platform.
• Cookies and Similar Technologies: cookies, web beacons, and local storage to support functionality, analytics, and personalized content.

3. How We Use Your Information

We use collected data for purposes that include:

• Providing, operating, and maintaining the platform and its features.
• Processing bookings, payments, and communicating confirmations or updates.
• Personalizing content and recommendations, and improving user experience.
• Responding to inquiries, support requests, and enforcing our Terms of Service.
• Detecting, preventing, and addressing security, fraud, or technical issues.
• Complying with legal obligations and protecting rights and safety.

4. Legal Bases for Processing (where applicable)

Where required by law, our lawful basis for processing personal data includes:

• Contract performance (processing bookings, providing services).
• Legitimate interests (improving the platform, security, fraud prevention) balanced against your privacy rights.
• Consent (for marketing communications or optional features where you opt in).
• Legal compliance (responding to lawful requests from authorities).

5. Cookies and Tracking

We use cookies and similar technologies for essential site functions, analytics, and preferences. You can control cookie settings through your browser or device. Disabling non-essential cookies may limit certain features of the platform.

6. Third-Party Services

We may share data with service providers who perform services on our behalf, such as payment processors, hosting providers, analytics vendors, and email delivery services. These providers process information under our instruction and are obligated to protect it.

We may also disclose information to comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of our users and the public.

7. Data Retention

We retain personal data as long as necessary to provide the services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; when data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Subject to applicable law, you may have rights including access to your personal data, correction of inaccurate information, deletion, restriction of processing, portability, and objection to certain processing. To exercise these rights, contact us at info@intlpalace.life. We will respond in accordance with applicable law.

9. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no transmission over the internet or storage system is completely secure. If we become aware of a data breach that creates a risk to your rights or freedoms, we will follow applicable notification requirements.

10. International Transfers

As an international platform, we may transfer and store personal data on servers located in different countries. When data is transferred across borders, we take measures to protect it in accordance with applicable laws, such as contractual safeguards or other valid transfer mechanisms.

11. Children

Our service is not intended for children under 13. We do not knowingly collect personal information from children under applicable minimum ages. If we learn we have collected such information without verifiable parental consent, we will take steps to delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice via the platform or by other means and update the policy date. Continued use after changes indicates acceptance of the updated policy.

13. Contact

For questions about this policy or to exercise your rights, contact:
Intl Palace Museum Guide
17 Qianhai West Street (Prince Gong's Mansion), Xicheng District, Beijing 100035, China
Email: info@intlpalace.life